Shipping and Returns
We regret that we cannot ship items to PO Box addresses.
You will automatically receive a confirmation email when your order has been shipped. Since it is not in our hands, we cannot be held responsible for any delays, taxes or fees claimed by customs or countries. If you have questions not specified here, please contact us at firstname.lastname@example.org
BARCELONA CAPITAL: Free shipping on all orders (not traceable). Estimated delivery within 2-4 business days.
SPAIN & PORTUGAL (not Canary Islands): Standard shipping €4-8 (not traceable). Estimated delivery within 2-8 business days
SPAIN ISLANDS (Baleares, Canarias): Standard shipping €5-10 depending on weight (not traceable). Estimated delivery within 2-8 business days
FRANCE & GERMANY: Standard shipping €10-15 depending on weight (not traceable). Estimated delivery within 2-8 business days
EUROPE ZONE 1: Standard shipping €15-25€ depending on weight (not traceable). Estimated delivery within 2-8 business days
USA & EUROPE ZONE 2, SPAIN CANARY ISLANDS: Standard shipping €20-35€ depending on weight (not traceable). Estimated delivery within 2-8 business days
REST OF THE WORLD: Standard shipping €35-60€ depending on weight (traceable). Estimated delivery within 2-8 business days. For international customers, customs duty or sales tax may occur, depending on your local customs duties. Please note that these charges are at your own expense.
For returns please contact us within 48 hours of receiving the product at email@example.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach us may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If 72 hours have gone by since receiving the product, unfortunately, we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Sale items. Only full priced items may be refunded, unfortunately sale items cannot be refunded.
- Any item not in its original condition, damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 72 hours after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org